courses

 

 

     

PERSONAL EFFECTIVENESS & PRODUCTIVITY

  1. Problem solving & decision making
  2. Effective creative thinking skills
  3. Managing time for effectiveness
  4. Powerful people skills
  5. Effective coaching skills
  6. Change management
  7. Proactive time management and stress management 
  8. Influencing and persuasion skills 
  9. Organizing yourself for maximum effectiveness 

 

CUSTOMER RELATIONSHIP MANAGEMENT

  1. Excellent customer service
  2. Effective customer care techniques
  3. Managing customer’s objections
  4. Customer relations skills for secretaries and administrative professionals
  5. Practical management skills for the executive secretaries.
  6. Successful customer relationship management

We continuously adapt our existing programs and design new programs that are relevant to meet your company’s needs at every level, from the chief executives, board of management to middle managers, junior executives and administrative staff.

 

PROJECT MANAGEMENT

  1. The fundamental of project management
  2. Managing project successfully
  3. Project management: Tools and Techniques
  4. The art of project management

SALES & MARKETING
  1. Professional selling skills
  2. Advanced selling skills
  3. Effective sales force management
  4. Effective telemarketing
  5. Marketing mix development
  6. Strategic marketing management
  7. Practical market research
  8. Distribution channel management
  9. Distributor management
  10. Key account management

 

NEGOTIATION

  1. Negotiating for success
  2. Negotiating in multi-cultural environment
  3. Negotiating skills for sales professionals

COMMUNICATION SKILLS

  1. Effective communication skills
  2. Professional presentation skills
  3. The art of public speaking
  4. Effective business writing skills
  5. Powerful Interpersonal skills
  6. Influencing skills
  7. Powerful persuasion skills
  8. How to conduct effective meeting
  9. English business communication
  10. Cross-cultural communication
  11. Expatriate welcome

 

HR MANAGEMENT & DEVELOPMENT

  1. Foundation HR management
  2. Advanced HR management
  3. Effective performance appraisal
  4. HR training & development
  5. Selection & interviewing skills
  6. Training need analysis
  7. Effective performance management
  8. Developing professional training skills

 

OFFICE MANAGEMENT & SECRETARIAL

  1. Telephone & reception techniques
  2.  Professional development for secretaries and administrative staff
  3. Professional skills for executive secretaries and senior administrators
  4. Effective document controlling
  5. Staying organized - A guide for administrative professional
  6. The secretary in management today

 

LEADERSHIP & MANAGEMENT

  1. Essential managerial skills
  2. The art of leadership
  3. The art of team working successfully
  4. Master team motivation and leadership
  5. Team development
  6. Managing performance through leadership
  7. Leading team for commitment and results
  8. Managing difficult employees
  9.  Influencing, persuasion and empowering skills

 

 

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