courses

PERSONAL EFFECTIVENESS & PRODUCTIVITY

1. Problem solving & decision making
2. Effective creative thinking skills
3. Managing time for effectiveness
4. Powerful people skills
5. Effective coaching skills
6. Change management
7. Proactive time management and stress management 
8. Influencing and persuasion skills 
9. Organizing yourself for maximum effectiveness 

CUSTOMER RELATIONSHIP MANAGEMENT

1. Excellent customer service
2. Effective customer care techniques
3. Managing customer’s objections
4. Customer relations skills for secretaries and administrative professionals
5. Practical management skills for the executive secretaries.
6. Successful customer relationship management

PROJECT MANAGEMENT

1. The fundamental of project management
2. Managing project successfully
3. Project management: Tools and Techniques
4. The art of project management

1. Professional selling skills
2. Advanced selling skills
3. Effective sales force management
4. Effective telemarketing
5. Marketing mix development
6. Strategic marketing management
7. Practical market research
8. Distribution channel management
9. Distributor management
10. Key account management

NEGOTIATION

1. Negotiating for success
2. Negotiating in multi-cultural environment
3. Negotiating skills for sales professionals

COMMUNICATION SKILLS

1. Effective communication skills
2. Professional presentation skills
3. The art of public speaking
4. Effective business writing skills
5. Powerful Interpersonal skills
6. Influencing skills
7. Powerful persuasion skills
8. How to conduct effective meeting
9. English business communication
10. Cross-cultural communication
11. Expatriate welcome

HR MANAGEMENT & DEVELOPMENT

1. Foundation HR management
2. Advanced HR management
3. Effective performance appraisal
4. HR training & development
5. Selection & interviewing skills
6. Training need analysis
7. Effective performance management
8. Developing professional training skills

OFFICE MANAGEMENT & SECRETARIAL

1. Telephone & reception techniques
2.  Professional development for secretaries and administrative staff
3. Professional skills for executive secretaries and senior administrators
4. Effective document controlling
5. Staying organized - A guide for administrative professional
6. The secretary in management today

LEADERSHIP & MANAGEMENT

1. Essential managerial skills
2. The art of leadership
3. The art of team working successfully
4. Master team motivation and leadership
5. Team development
6. Managing performance through leadership
7. Leading team for commitment and results
8. Managing difficult employees
9.  Influencing, persuasion and empowering skills